Qaitbay has announced the launch of VersaDoc, a real-time knowledge assistant that uses generative AI to improve the efficiency of customer contact. The software enables agents to retrieve accurate answers from large volumes of complex data, including text and images, instantly. This launch is aimed at helping organizations provide better service while maintaining a personal connection with their customers.
As a specialized brand within CIMSOLUTIONS, Qaitbay benefits from the expertise of 600 IT professionals and over 30 years of industry experience. The company’s focus is on the practical application of AI and data science in close proximity to human work environments. Their multidisciplinary team works across seven offices to develop solutions that simplify complex information management.
Research from McKinsey & Company indicates that contact centers lose up to 30 percent of their time searching for information across fragmented systems. VersaDoc addresses this by transforming documents and policy information into a structured knowledge layer for safe AI reasoning. This allows agents to provide reliable answers during customer conversations, increasing First Contact Resolution.
The pressure on contact centers to deliver 24/7 service and consistent answers has never been higher, making tools like VersaDoc essential. Organizations are facing challenges such as staff shortages and complex regulations, which the new software helps to mitigate by providing immediate support. VersaDoc allows for improved operational efficiency and a more positive experience for both customers and employees.
As the use of generative AI becomes more common, the focus on responsible and controlled applications will be paramount. VersaDoc offers a secure way for organizations to use AI by structuring and unlocking their own verified knowledge. Qaitbay’s launch represents a significant advance in the practical and safe application of AI in the workplace.
Oliver Talens Qaitbay [email protected]
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